Niall Foster

Performance Optimisation Consultant

Interim Director

Non-Executive Director

Behavioural Trainer & Coach

Visiting MBA Lecturer

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Team Meeting

The            Organisational Elements 

Get and keep all the vital elements of your organisation – leadership, strategies, customers, processes and employees – aligned and headed in the same direction at the same time.

Leadership

  • Design a flexible culture to fulfil the strategy

  • Develop exemplary leadership  

  • Implement governance and regulatory compliance

  • Improve shareholder value

Strategies

  • Resolve strategy alignment bottlenecks

  • Translate strategy into performance employees are trained/rewarded to do

  • Facilitate skills development, career planning, in-house behavioural training, executive coaching and mentoring

  • Assess leadership and functional competencies

  • Deliver competency-based recruitment and onboarding

  • Clarify talent and succession planning

  • Identify reward strategies

Customers

  • Deliver processes and procedures to meet customer needs

  • Enhance customer focus and service

  • Ensure consistent service standards and behaviours

  • Clarify what customers care about

Processes

  • Improve performance and control

  • Define consistent operational standards

  • Manage forecasting, planning, measuring and reporting

  • Implement the Balanced Scorecard

  • Streamline and digitise processes and procedures

Employees

  • Align employees with business vision, values, strategies and processes

  • Ensure consistent employee behaviours

  • Maximise employee potential and improve morale

  • Improve stakeholder collaboration and buy-in

  • Create culture for all employees to maximise their potential

 

About

Niall is a business optimiser who helps to solve operational and people problems that limit the ability of organisations to achieve strategic priorities. 

A performance optimisation consultant, interim director, non-executive director, executive coach, behavioural trainer and visiting MBA lecturer, Niall delivers transformational results and operational performance improvement using the power of alignment across 5 organisational elements.

 

He helps leaders to focus on aligning strategy, employees and integrating customer needs with continuous improvement processes. He facilitates serious soul-searching about the consistency of corporate vision, goals, management systems and incentive mechanisms to identify and deliver services that meet customer requirements.

 

His focus on performance measurement driven by strategic alignment, process automation and behavioural change. With a career working with blue chips worldwide, he brings a wealth of business knowledge that deemphasises authority, is customer focused, deploys aligned business strategies, develops world class people and continually improves processes all at the same time to obtain breakthrough results including sustained growth, loyal customers and a high-performing workforce.

 

He advises, consults, trains and/or coaches to ensure extraordinary results using real life case examples, concrete practical tools and behaviours that can be used straight away.

 

Niall founded Sterling Development International in 1997. Its mission is to help organisations maximise the potential of their existing assets and take their business to new levels of performance at a speed they might not achieve on their own.

 
Shaking Hands

Testimonial

“Brilliant and enthusiastic, Niall dives into the nuts and bolts, gives the skills, processes and behaviours needed while ensuring no questions asked are too stupid.”

Richard Macklin, Global Vice Chairman, Dentons

Work with Niall

Performance Optimisation Consultant

Hire Niall to identify business improvement opportunities using his audit methodology that results in a menu of suggested performance improvement projects with quantified business value and recommended critical path timelines.

Interim Director

Hire Niall for specific periods to fill and unplanned vacancy, manage one-off projects, bring in specialist skills when needed or assistance with specialist training and coaching.

Non-Executive Director

Hire Niall as an independent non-executive director or board advisor. He helps privately owned, public and charitable boards for effective long-term oversight with respect to governance, strategy, leadership and financial viability.

Behavioural Trainer and Executive Coach

Hire Niall to challenge established thinking, unlock practical insights and enable employees to become as professional in leading and managing as they are in their specialist fields. 

Visiting Executive MBA Lecturer

Hire Niall as a visiting lecturer/trainer of Executive MBA and postgraduate students at Edinburgh University, the Baltic Management Institute (Vilnius), Kyiv National Economic University and in centres of learning throughout the Middle East and Africa. 

 
 

Sample Projects

Sample Clients

Niall has worked with some of the world’s most iconic brands. His leadership experience stretches across a diversity of cultures, channels and functions worldwide.

Recruitment

& Onboarding

Working as an interim director this project was for private and public sector clients in the UK. 

Businesswoman with Mask

Customer Service Culture Change

Working as a consultant and trainer this project was for a local government  authority

in London. 

Outplacement Service 

Working as a consultant for a public utility company with headquarters in London. 

Happy Senior Couple

Assurance & Performance Control 

Working as a consultant for a private sector agribusiness company in West Africa. 

Canary Wharf London

Reengineering

Working as an interim director for a Big 5 UK private sector bank.  

Business Conference

Competency

Based Training 

Working as a consultant this was for an oil & gas private sector client in Kuwait. 

Clapping Audience

Corporate University Creation

Working as a interim director this was for a major UK retail bank.

Interview

Outplacement Service 

Working as a consultant for a public gas company in Qatar. 

Call Center Employee

Customer Care Standard

Working as a consultant for a public sector hospital in Saudi Arabia.

Graduation

Executive MBA Training

Working as a visiting

MBA lecturer.

Meeting

Non-Executive Director Skills 

Working as a consultant to help lawyers  worldwide. 

Man on a Balcony

Technical Competencies

Working as a consultant

this project was for a multilateral development bank in London.

Meeting

Company Integration 

Working as an interim director for a major telecommunications  

operator. 

Volunteers

Leading Change

Working as a facilitator with Europe's largest bank.

Colleagues Brainstorming

Strategy Audit

Working as a consultant for a telecommunications regulator in the Middle East.

 
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