The Organisational Elements
Get and keep all the vital elements of your organisation – leadership, strategies, customers, processes and employees – aligned and headed in the same direction at the same time.
Design a flexible culture to fulfil the strategy
Develop exemplary leadership
Implement governance and regulatory compliance
Improve shareholder value
Resolve strategy alignment bottlenecks
Translate strategy into performance employees are trained/rewarded to do
Facilitate skills development, career planning, in-house behavioural training, executive coaching and mentoring
Assess leadership and functional competencies
Deliver competency-based recruitment and onboarding
Clarify talent and succession planning
Identify reward strategies
Deliver processes and procedures to meet customer needs
Enhance customer focus and service
Ensure consistent service standards and behaviours
Clarify what customers care about
Improve performance and control
Define consistent operational standards
Manage forecasting, planning, measuring and reporting
Implement the Balanced Scorecard
Streamline and digitise processes and procedures
Align employees with business vision, values, strategies and processes
Ensure consistent employee behaviours
Maximise employee potential and improve morale
Improve stakeholder collaboration and buy-in
Create culture for all employees to maximise their potential
Niall is a business optimiser who helps to solve operational and people problems that limit the ability of organisations to achieve strategic priorities.
A performance optimisation consultant, interim director, non-executive director, executive coach, behavioural trainer and visiting MBA lecturer, Niall delivers transformational results and operational performance improvement using the power of alignment across 5 organisational elements.
He helps leaders to focus on aligning strategy, employees and integrating customer needs with continuous improvement processes. He facilitates serious soul-searching about the consistency of corporate vision, goals, management systems and incentive mechanisms to identify and deliver services that meet customer requirements.
His focus on performance measurement driven by strategic alignment, process automation and behavioural change. With a career working with blue chips worldwide, he brings a wealth of business knowledge that deemphasises authority, is customer focused, deploys aligned business strategies, develops world class people and continually improves processes all at the same time to obtain breakthrough results including sustained growth, loyal customers and a high-performing workforce.
He advises, consults, trains and/or coaches to ensure extraordinary results using real life case examples, concrete practical tools and behaviours that can be used straight away.
Niall founded Sterling Development International in 1997. Its mission is to help organisations maximise the potential of their existing assets and take their business to new levels of performance at a speed they might not achieve on their own.
“Brilliant and enthusiastic, Niall dives into the nuts and bolts, gives the skills, processes and behaviours needed while ensuring no questions asked are too stupid.”
Richard Macklin, Global Vice Chairman, Dentons
Work with Niall
Performance Optimisation Consultant
Hire Niall to identify business improvement opportunities using his audit methodology that results in a menu of suggested performance improvement projects with quantified business value and recommended critical path timelines.
Hire Niall for specific periods to fill and unplanned vacancy, manage one-off projects, bring in specialist skills when needed or assistance with specialist training and coaching.
Hire Niall as an independent non-executive director or board advisor. He helps privately owned, public and charitable boards for effective long-term oversight with respect to governance, strategy, leadership and financial viability.
Behavioural Trainer and Executive Coach
Hire Niall to challenge established thinking, unlock practical insights and enable employees to become as professional in leading and managing as they are in their specialist fields.
Visiting Executive MBA Lecturer
Hire Niall as a visiting lecturer/trainer of Executive MBA and postgraduate students at Edinburgh University, the Baltic Management Institute (Vilnius), Kyiv National Economic University and in centres of learning throughout the Middle East and Africa.
Niall has worked with some of the world’s most iconic brands. His leadership experience stretches across a diversity of cultures, channels and functions worldwide.
Working as an interim director this project was for private and public sector clients in the UK.
Customer Service Culture Change
Working as a consultant and trainer this project was for a local government authority
Working as a consultant for a public utility company with headquarters in London.
Assurance & Performance Control
Working as a consultant for a private sector agribusiness company in West Africa.
Working as a consultant this was for an oil & gas private sector client in Kuwait.
Working as a consultant
this project was for a multilateral development bank in London.